DOWNTOWN SUITES POLICIES
FOR City West

The following general terms and conditions apply to all apartments operated by DownTown Suites Prague and City West Apartments.

BOOKING CONFIRMATION

Your reservation is confirmed and valid only by confirmation email sent from our official email addresses. The parties to the reservation contract are DownTown Suites Prague and the Guest who´s name is written in the confirmation email only.

BOOKING CANCELLATION

STANDARD RESERVATION

Standard reservation can be cancelled free of charge if cancelled 3 days before arrival, if cancelled less than 3 days before arrival the Guest will be charged the amount equals the charge for the first night of the stay excluding tourist tax. Refunds are processed through the same payment method used for the reservation (e.g., if paid by card, the amount will be refunded to the same card; if paid by bank transfer, the refund will be issued to the same bank account).

NON-REFUNDABLE RESERVATION

Non-refundable reservation cancellation will be charged 100% of the total amount of the stay excluding tourist tax.

CASH PAYMENTS

Cash payments can be made only at our main reception desk in Vocelova 4, Prague 2, if not agreed otherwise.

CREDIT / DEBIT CARD PAYMENTS

Credit / Debit card payments can be made only through our GP Webpay gateway secured payment link, which is created and sent to the guest for each individual payment / or in personal presence at our main reception desk in Vocelova 4, Prague 2, if not agreed otherwise.

BANK TRANSFER

The bank transfer can be made upon the guest´s request or for larger sums of money based on the proforma invoice. All the bank transfer payments will be considered valid and confirmed only when the money arrives to our bank account. All the bank transfer payments for the upcoming accommodation must be paid before the check-in, if not greed otherwise.

DEPOSIT FOR GROUP RESERVATIONS

We might require refundable security deposit payment at the amount equlas to € 50 per person during the whole stay. Refundable security deposit payment must be done before the check-in date either in cash or credit card payment. The deposit money will be released only to the hands of the paying guest or to the same credit card at the check-out date only in case no damage has been made to the apartment or the property by the guests

CHECK-IN / CHECK- OUT

On the day of arrival, guests can check in at DownTown Suites anytime between 14:00–24:00 and at CityWest Apartments anytime between 16:00–24:00. Guests are required to leave the apartment by 11:00 on the day of check-out.

EARLY CHECK-IN / LATE CHECK-OUT

Subject to availability, extra charge might apply. Please ask for details when making your reservation or during your stay.

CHILDREN POLICY

Children up to 3 years are welcome free of charge when using existing bedding. Baby cots are available at no extra charge. Any type of extra bed or baby cot is upon request and needs to be confirmed by the hotel.

PET POLICY

Pets are allowed only prior to the information to our staff for an extra €10 fee per night per pet.

PRIVATE PARKING

Each residence has a limited number of parking spaces. The parking fee may be different for each location. Reservations must be confirmed by the property. Due to the limited number of parking spaces, reservations must be made prior to arrival at the residence.

DAMAGE CLAUSE

By making a reservation at DownTown Suites Prague or City West Apartments you agree with terms and conditions, you acknowledge them and accept responsibility for any damage caused to DownTown Suites Prague by you, other members of your party, or anyone invited to DownTown Suites Prague by you or anyone in your party. Further, you hereby authorize DownTown Suites Prague to charge your credit card (the same credit card that is used to secure this reservation) for the entire amount required to restore the damaged area back to the condition it was prior to your arrival.